Video purchases will be delivered via electronic download; an email containing links and login details will be sent immediately after you complete your checkout. If you do not receive download instructions, please check your spam box; sometimes the emails get lost in there. If you still have not received it/ can't find the email, please contact us for help.
For orders of physical items like the film scanner, please allow 7-14 days for express delivery, and up to 28 days for regular delivery. Tracking information, when available, will be sent to you once your order has shipped. If you have not received it after that, please contact us for more information.